E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs including E-mail support services because of its low-cost, non-intrusive and anytime, anywhere access are some of the outstanding advantages of e-mail based communication. An efficient e-mail response service is essential to any company's brand building and growth. Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Kongpro.com’s e-mail support services enable you to balance work between peak and off-peak periods. It provides fully hosted, powerful, comprehensive email and collaborating solutions and services with superior management capabilities to deliver the highest levels of scalability, security and redundancy for all types of business at the lowest cost of ownership. By aggregating its scalable platform, low technology cost, and users throughout the world, Kongpro.com can offer its customers more value than any other company. This in turn enables efficient time utilization.

Having a technical support email based system ensures lower call volumes and substantially reduces costs for voice support. A knowledge base of frequently asked questions and answers will be created in collaboration with our customers needs and requirements. The knowledge bases are continually updated and improved, based on our e-mail support staff’s interactions with customers. Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services. When an email is received, incoming messages are scanned and routed to the appropriate agent. Our trained and competent agents provides clear, consistent, and complete answers to increase customer satisfaction and reduce follow-ups. The use of a database that holds standard responses to frequently asked questions ensures that the agents' have access to quick and standardized responses. The online knowledge base can also be used to provide immediate personalized responses to customer queries.

Through the years, we have successfully and competently handled email support services for several global giants and our experience ranges from handling simple as well as complex issues.

Our email services are comprehensive and include-

• Customer care
• Technical support
• Order fulfillment
• Verification
• Complete query resolution
• Resolving escalated cases

We, at Kongpro.com provide a very reliable and flexible system that responds rapidly to customer queries. Combining direct mail with call center follow-up can more than double response rates. To be highly effective, these efforts should be focused and involve timely use of the telephone as a means of lifting over-all direct mail response. Our direct mail campaign is a resource intensive business if all the essential elements for success are carried out properly. Outbound call centers execute and follow-up every aspect all your direct mailings by providing specialized services.